Terms and Conditions


Zetberg s.r.o.
Hlavná 20

040 01, Košice, Slovakia

Identification Number: 51973472

VAT Id: SK2120846288

Email: sales@sigma-verifiers.com
Phone: +421 910 212 313
Web: sigma-verifiers.com

1. General

These General Terms and Conditions apply to all of online purchases made by customers (businesses or consumers) from our online shop (“e-shop“) and supplied by Zetberg s.r.o. (Seller). A consumer is any person, who concludes a legal transaction for purposes that can be primarily attributed neither to a trade nor a profession. A business is a natural or legal person or a partnership with legal capacity which, in concluding a legal transaction, is acting in the exercise of its trade or profession.

2. Contractual Partners

When purchasing a product, a Contract is being made between the Customer and Seller. For enquiries, claims or objections contact our customer service at sales@sigma-verifiers.com.

3. Offer and Ordering

The product catalog in the Online Shop does not constitute a legally binding offer. It is only a non-binding online catalogue of the range of products available. Seller does not warrant the accuracy or completeness of the information provided on the website. By clicking “Buy“, the customer makes a legally binding commitment to purchase the goods in the shopping basket. An order confirmation will be sent immediately after the order has been submitted. Seller will indicate its Acceptance of an order by acknowledging the order via email.

4. Right of Cancellation

If the customer is a consumer, he/she has the right to withdraw from this Contract without giving any reason within 14 days.

You have the right to withdraw from this Contract without giving any reason within 14 days from the day on which the customer or a third party appointed by the customer (other than the carrier) receives the final goods purchased.

The right to withdraw from this Contract made online has only the consumer who had ordered the goods solely for private use. The right of withdrawal does apply to legal persons / businesses, but this option is considered individually.

In order to exercise the statutory right of withdrawal, the customer must notify Seller of his/her decision to withdraw from this Contract in a clear declaration (e.g. by sending a letter by mail or an email) to the following address: Zetberg s.r.o., Hlavná 20, Košice 04001, Slovakia or sales@sigma-verifier.com.

The customer may use the Withdrawal Form Template attached for this purpose to the package, although, this is not obligatory.

Consequences of withdrawal

If the customer withdraws from this Contract, Seller must reimburse any payments we have received from the customer, including the cost of delivery (excluding any additional costs incurred when the customer has selected a different type of delivery to the cheapest standard delivery option offered by us) without delay, and no later than 14 days after the day on which we receive the notice of the customer’s withdrawal from this Contract. Seller may withhold the reimbursement until we have received the returned goods or until the customer has provided proof that he/she has returned the goods, whichever is earlier.

Unless otherwise agreed, Seller will use the same payment method the customer used for the original transaction in order to provide the reimbursement. Under no circumstances will Seller charge the customer a fee for this refund.

5. Pricing and Delivery charges

All prices for products quoted on our website are inclusive of legally applicable VAT. The approximate delivery charge can be found on the order form. The exact delivery charge can be found on the order confirmation.

6. Delivery Policy

Products will be delivered by courier services. The orders are delivered to the address provided during the ordering process. After the goods have been dispatched, we will send you an email with a link which you can use to check the current status and progress of your delivery. The goods are usually dispatched immediately after the order has been paid in full. Transport of goods is provided by the Carrier company

7. Payment Terms

Orders can be paid for using SWIFT / wire transfer. All prices displayed include VAT and currency is Euro.

8. Retention of Title

The goods shall remain the property of Seller until all of the outstanding claims against the customer have been paid in full.

9. Transport Damage during Shipment

If you (consumer) notice that the product you have received is damaged and this damage is not immediately obvious upon inspection, please, contact our Customer service at sales@sigma-verifiers.com within 2 business days.

If there is another piece in stock and available to be dispatched immediately, we will ensure an exchange and transport without delay. You will hand over the defective product to the courier and, as soon as it arrives to us, a new piece will be sent to you.

10. Warranty and Compensation

Seller provides a 24-month warranty in accordance with the legal regulations. Only manufacturing and material defects are being considered during the warranty period as a valid reason for a refund or an exchange. Each product purchased online comes with an invoice and warranty card. The warranty period begins on the date of receipt of the goods and is extended by the period during which the product was undergoing a warranty repair.

Termination of the guarantee
  • mechanical damage of goods caused by negligent or improper treatment of the goods by the buyer
  • improper installation, handling or malpractice by the buyer
  • using the goods in inadequate conditions by the buyer

Defects or any other damage caused by improper handling, unprofessional installation, the use of unsuitable accessories or changes made to the original parts by the customer or a third party are not covered by the warranty.

The warranty does not cover any mechanical damage due to using the goods in inadequate/unsuitable conditions (dusty, humid, chemically aggressive, strong magnetic fields, etc.) or if the goods have been interfered with by the buyer or a third party not commissioned by an authorized person (by Seller). This warranty does not cover the damages or defects caused by natural disasters and improper voltage supply. Signs of wear and tear from normal use are also excluded from the warranty.

11. Other Information

The advertising of products on our website constitutes an “invitation to treat”; and your order for products constitutes a contractual offer. No contract will come into force between the customer and us unless and until we accept the order in accordance with the procedure detailed below. In order to enter into a contract to purchase products from us, the customer will need to follow the steps as described below in detail:

Any product the customer wishes to purchase must be placed into the shopping basket by clicking on “Buy“; the content of the shopping basket can be reviewed anytime by clicking on “Shopping basket“. Added products can be removed from the shopping basket using the “Delete“ button. When ready to purchase the chosen products in the shopping basket, click “Checkout“. The customer will be asked to provide his billing and shipping details, mandatory fields are marked with „*“. The customer is then asked to choose the payment method and details (all the customer data is processed using encryption). To check the order and all the information before completing the order, click “Review Order“. To finalize the purchase and submit the order, click “Submit Order“. Ordering process can be cancelled anytime by closing the browser window.

These General Terms and Conditions of Use can be viewed on our website anytime.

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